Had an interesting exchange with the VersaCheck “Customer Service Department” this morning, enjoy and beware if you have contemplated using this software…
—–Your Support Request—–
Request #: 222483
Name: Sonia Rae Warmack
Email:sonia.warmack@comcast.net
Phone:763-208-7137
Subject: General Question
Issue Description:I wanted to let you know that I was extremely disappointed when I purchased this product and discovered that unless I purchase toner and blank check stock from you that I will have to deal with annoying pop up boxes every time I go to print. There was NOTHING about this requirement when I purchased the software. I bought your software on a recommendation from a friend after trying another check printing software so I already had the printer, toner and 5000 sheets of blank check stock. You should have a disclaimer about this requirement when purchasing software.
| Dear Sonia Rae Warmack, | ||||||||
No disclaimer needed. You either click through the validation screen or purchase just the validation codes from our website. Or, purchase our check paper. We will not support the check paper you have that it will read at banks and stores.
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Issue Description:you say no disclaimer is needed on your response but that is not advertising that you will have to click through several annoying validation screens EVERY TIME a check is printed – I would not have purchased this software if I would have known that requirement
| Dear Sonia Rae Warmack, |
| All you have to do is click the mouse button twice and you are through it. This is why we put the validation process into place.
VersaCheck Validation directs our customers to follow bank rules for check printing and also acts as a supplies tracking system. |
Issue Description:Clicking a button twice 10-20 times a day is frustrating. I understand the why but apparently that doesn’t matter as much as you say since I can “buy” a code that will let me bypass that requirement for a small fortune. All I am saying is that the requirement “either buy our paper and toner or purchase a validation code or you will have to click on annoying pop up boxes EVERY TIME you print a check” should have been mentioned at some point in the purchase process – if it wasn’t a complaint you wouldn’t have the option to purchase a validation code – which kind of makes the whole “validation” a misnomer.
Issue Description:Oh – and PS – I get one last “pop up” after I choose print letting me know that I am out of check prints so that makes three total pop ups I need to bypass. And since I often hit print and head off to some other task during printing I need to walk back each time to answer that pop up that I always forget about, since it does not always pop up immediately – annoying!
| Dear Sonia Rae Warmack, |
| At that point when it asks you if you would like to add more. If you say No. It will still print. |
| Dear Sonia Rae Warmack, |
| You may purchase validation codes from our website. You will need one for ink and one for paper. once these codes start running low. You will need to purchase more. The validation process does not need to be told to anyone. 90% of our customers, purchase the correct paper and ink from us and have no problem. The remaining 10% uses our program without any complaints by clicking through the validation screen. |
Issue Description:I understand it will still print. I understand your point. I understand your point. What I want you to understand from a consumer standpoint is it frustrating when all of the stipulations to using the software are not disclosed at the time of purchase. I do not want to have to click through two pops ups before I can click print and one after EVERY TIME I want to print a check. This information was not disclosed at the time of purchase. Whether or not you feel as if it is a big deal does not matter – it is a big deal to those of us who print hundreds of checks per day. To say that 10% who don’t purchase paper and ink from you without complaint is a misstatement – I am complaining. I know of others who have also complained which is why you started to offer a separate validation code purchase (this was not always an option) but the amount you charge for that is ridiculous. I will no longer recommend your software on my website and in my blogs.
| Dear Sonia Rae Warmack, |
| We would disclose it, if this program would not print at all without the codes. It will print. Yes we recommend that you use our check paper and MICR. This way we know you are compliant with the federal law. If you are not going to use our check stock or MICR. We cannot support those checks to be read at the banks. Then you will click next through the validation screen to get it to print |
Issue Description:”We cannot support those checks to be read at the banks. Then you will click next through the validation screen to get it to print” – UNLESS you want to pay for a code – then we will forgive that you don’t use our products for validation, isn’t that what you mean?. It is a crock and there are HUNDREDS of complaints on the internet. This was not always a requirement of this software – it is now purely for profit. Do with it what you will – the conversations between myself and “customer service” are posted on my blog. I am clearly not the only unhappy customer.
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Dear Sonia Rae Warmack, |
| We would disclose it, if this program would not print at all without the codes. It will print. Yes we recommend that you use our check paper and MICR. This way we know you are compliant with the federal law. If you are not going to use our check stock or MICR. We cannot support those checks to be read at the banks. Then you will click next through the validation screen to get it to print. We started the Validation process 2 years ago. The Standard Bank industry. Wants us to make sure our customers are compliant. If you choose not to be, that is your choice. Thank you for your input. |
Issue Description:”If you choose not to be, that is your choice.” Just because I choose not to purchase products from you does not make me non-compliant. I purchase both my check stock and toner directly through my bank at a significant cost savings over what you offer. I guess technically that would make me “more” compliant – getting it directly from the source. It is always good business practice to insult your customers, it is appreciated.
2 Comments
I have no problem with the program, I actually prefer this program over some of the alternatives. I have a problem that the information regarding validation wasn’t disclosed before purchase. The fact that you can bypass their “validation” process by purchasing a validation code without having anything validated makes it even less legit.
I have been using the VersaCheck software for a long time now. The validation process that they have can be annoying. However, to be check 21 compliant. I use the validation codes. if I happen to run out I just move through the screen and it will comtinue to print. I have no problem with with the VersaCheck and their products. It is a good program.